FAQ

Frequently Asked Questions

1. Orders and Payments

• How can I place an order?
  To place an order, browse our collection, select your desired items, choose the appropriate size and color, and click "Add to Cart." Once you've added all items, proceed to checkout to complete your purchase.

• What payment methods do you accept?
  We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay, allowing you to shop now and pay later in interest-free installments.

• Can I modify or cancel my order after placing it?
  If you need to make changes or cancel your order, please contact us within 2 hours of placing it. Outside of this timeframe, we will do our best to accommodate your request, but we cannot guarantee modifications.
  

• Afterpay – Buy Now, Pay Later

  • What is Afterpay?
    Afterpay is a buy now, pay later service that allows you to split your purchase into four equal, interest-free payments.

  • How do I use Afterpay?
    Simply select Afterpay at checkout and follow the prompts to set up your account or log in. Your first payment is due at checkout, with the remaining payments deducted automatically every two weeks.

  • Are there any fees with Afterpay?
    Afterpay is interest-free, but late fees may apply if a scheduled payment is missed. Please check Afterpay’s terms and conditions for full details.

  • Can I return an order paid with Afterpay?
    Yes! Our standard 30-day return policy applies to orders paid with Afterpay. If you return an item for a refund, Afterpay will process the refund and adjust your payment schedule accordingly.

2. Shipping and Delivery

• What shipping options are available?
  We offer free shipping on orders over $100. For orders under $100, standard shipping fees apply and will be calculated at checkout.

• How long will it take to receive my order?
  Orders are processed promptly and typically arrive within 1-3 business days for express shipping, depending on your location. Please allow additional time during peak periods.

• Do you ship internationally?
  Currently, we only ship within Australia.

3. Returns and Exchanges

• What is your return policy?
  We offer a 30-day return policy for full-priced items. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or store credit. Items must be unworn, unwashed, and in their original condition with tags attached.

• How do I initiate a return or exchange?
  To initiate a return or exchange, please email us at sunroy.clothing@gmail.com with your order number and details of the item(s) you wish to return. Our team will guide you through the process.

• Are there any items that cannot be returned?
  Items marked as 'Final Sale' or discounted 50% off or more cannot be returned for a refund, store credit, or exchange unless deemed faulty.

4. Sizing and Product Information

• How do I determine the right size?
  We provide a detailed sizing guide on our website to help you choose the perfect fit. If you're between sizes or need further assistance, please contact our customer service team.

5. Product Care

• How should I care for my garments?
  To maintain the quality of your clothing, we recommend following the care instructions on the garment’s label. Generally, cold hand wash or gentle machine wash in a delicates bag is best. Avoid tumble drying and air dry in the shade.

7. Contact Us

• How can I reach customer service?
  For any inquiries or assistance, please email us at sunroy.clothing@gmail.com. Our customer service team is available Monday to Friday and will respond as soon as possible.